Terms of Service

1. Acceptance of Terms

By accessing or using our platform, you confirm that you are authorised to enter into this agreement on behalf of your organisation and that your organisation accepts these Terms in full. If you do not agree, please discontinue use immediately.

2. Subscription & Billing

• Subscriptions are billed monthly or annually based on the selected plan
• All prices are exclusive of GST (18% applicable as per Indian law)
• Billing is based on the number of active employees (seats) in your account
• You will be notified at least 7 days before any price changes take effect
• Failure to pay within the due date may result in temporary service suspension after a 7-day grace period

3. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of Indian law
• Attempt to gain unauthorised access to any part of the platform
• Reverse engineer, decompile, or attempt to extract source code
• Use the platform to store or transmit malicious code or viruses
• Resell or sublicense the platform without our written consent
• Abuse or misuse the support system or API rate limits

4. Data Ownership

You retain full ownership of all employee data, payroll records, and HR information you input into the platform. We process your data solely on your behalf as a data processor. You are the data controller under applicable Indian data protection laws. Upon termination, we will provide a full data export and delete all your data within 30 days.

5. Service Level Agreement (SLA)

• Uptime Target: 99.9% monthly uptime (approximately 8.7 hours downtime per year)
• Planned Maintenance: Scheduled during off-peak hours (11 PM – 4 AM IST) with 48-hour advance notice
• Incident Response: Critical incidents acknowledged within 1 hour, resolved within 4 hours
• SLA credits may be issued for downtime exceeding the target upon verified request

6. Intellectual Property

All software, designs, trademarks, and content on the HR Instance platform remain the exclusive intellectual property of HR Instance. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your internal business purposes only.

7. Limitation of Liability

To the maximum extent permitted by applicable law, HR Instance shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business goodwill. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

8. Termination

Either party may terminate the subscription at any time. You will retain access until the end of your current billing period. Upon termination, you have 30 days to export your data before it is permanently deleted. We reserve the right to suspend or terminate accounts that violate these Terms without notice.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India. Disputes shall first be attempted to be resolved through good-faith negotiation.

10. Contact

For legal queries: support@hrinstance.com